Privacy policy

Welcome to Autumn8. Your privacy is important to us. This Privacy Policy explains how Heimatverse ("we", "us", "our") collects, uses, and protects your information when you use the Autumn8 home automation solution—including our website, mobile application ("App"), and IoT devices (collectively referred to as the "Services").

a. Personal Information

We may collect the following personal data when you use our Services:

• Name, email address, and contact information

• Account credentials

• Home or device location (for automation features)

• User preferences and settings

b. Device & Technical Information

We collect technical data including:

• Device type, OS, and version

• IoT device identifiers

• IP address and connection logs

• Usage data from the App and IoT devices

c. Communication Protocol Data

• Data transmitted via MQTT, WebSocket, and HTTP for device control, status updates, and user commands.

2. How We Use Your Information

We use the collected information for:

• Providing, maintaining, and improving the Services

• Ensuring secure communication between the app and devices via MQTT, WebSocket, and HTTP

• Personalizing user experience and settings

• Troubleshooting and customer support

• Sending important updates or alerts (e.g. firmware updates)

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share data with:

• Service providers and partners who assist in infrastructure and analytics

• Legal or regulatory authorities when required by law

• Authorized users/devices under your account, for multi-user control

4. Data Security

We take data security seriously:

• All communication is encrypted using industry-standard protocols

• Authentication and authorization are enforced on MQTT and WebSocket channels

• Regular audits and firmware updates to address vulnerabilities

5. Your Rights and Choices

You may:

• Access, correct, or delete your personal data via the App or by contacting us

• Opt out of marketing communications

• Request data export for portability

6. Retention of Data

We retain your information as long as your account is active or as needed to provide you the Services. We may also retain certain data for legal or compliance purposes.

7. Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

8. Third-Party Services

Some parts of our Services may contain links to third-party sites or use third-party integrations. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last Updated” date and may inform you via email or in-app notifications.

If you have questions or concerns about this Privacy Policy, you can contact us at:
Email: info@heimatverse.com